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Á¿×Ó×ÊÔ´ Advisory FAQs

What is Á¿×Ó×ÊÔ´ Advisory and how is it different from Á¿×Ó×ÊÔ´ alert?

Á¿×Ó×ÊÔ´ Advisory is Á¿×Ó×ÊÔ´'s notification system that provides personalized, time-sensitive alerts to students, faculty, staff, and other personnel in the event of significant incidents that could potentially disrupt our operations at any of Á¿×Ó×ÊÔ´'s three Chicagoland campuses. This system is designed to keep you informed of important occurrences that may not require immediate action but still require your attention. Á¿×Ó×ÊÔ´ Advisory works in the same way as Á¿×Ó×ÊÔ´ Alert but is used to make the community aware of a significant situation that could disrupt operations but does not pose an immediate threat to health and safety. Current faculty, staff, and students are enrolled in Á¿×Ó×ÊÔ´ Advisory by default based on the information the University has on file. To unenroll, .

How does Á¿×Ó×ÊÔ´ Advisory work?

When a significant situation is identified that may impact campus operations, Á¿×Ó×ÊÔ´ leadership will immediately send messages to registered participants via cell phone, landline phone, and/or e-mail. Members of the campus community are notified by whatever contact information they have provided the University. For example, a staff member might be notified simultaneously by personal email and cell phone.   

For what types of situations will I be notified by Á¿×Ó×ÊÔ´ Advisory? 

Á¿×Ó×ÊÔ´ Advisory may be used in situations that include technology outages, utility failures, disruptions to campus operations, significant hazardous materials or chemical spills, and fires. 

 

Is there a fee to enroll in Á¿×Ó×ÊÔ´ Advisory?

No, Á¿×Ó×ÊÔ´ Advisory is free for all registrants. Registrants will only be responsible for fees from their cell phone provider for incoming messages. 

What phone number will I see on my Caller ID when I receive a Á¿×Ó×ÊÔ´ Advisory call? 

Á¿×Ó×ÊÔ´ Advisory messages and calls will come from 773.508.2625. We recommend that you program a unique and audible ringtone for calls coming from this number, especially if you normally have your cell phone on vibrate. 

How can I submit additional contact information so I can receive Á¿×Ó×ÊÔ´ Advisory messages?  Where can I verify the contact information that Á¿×Ó×ÊÔ´ Advisory has on file for me? 

You can update information by .  

Who is responsible for identifying situations that would initiate a Á¿×Ó×ÊÔ´ Advisory? 

Facilities, Information Technology Services, Campus Safety, or University Marketing and Communication will typically initiate advisory notifications.

Can I include contact information for a spouse, significant other, or parent(s), so that they will be notified by Á¿×Ó×ÊÔ´ Advisory?

When a Á¿×Ó×ÊÔ´ community member enrolls in Á¿×Ó×ÊÔ´ Advisory, there are options to include additional contact numbers that can be listed under the individual’s account. 

How quickly will a Á¿×Ó×ÊÔ´ Advisory be sent out? 

Á¿×Ó×ÊÔ´ Advisory is not intended to be an urgent response communication tool. Once a Á¿×Ó×ÊÔ´ Advisory situation is identified, users should receive notification by text and phone immediately. Email advisories may take longer.

What should I do if I use my cell phone as my home phone number (i.e., I do not have a landline at home)? 

In addition to the numbers you have provided the University, you can input up to four different phone numbers; they do not need to be landlines.

How do I use the Á¿×Ó×ÊÔ´ Advisory system if I am visually impaired or hard of hearing?

Visually impaired registrants will be able to rely upon the recorded advisories by phone, while those who are hard of hearing can receive text and email messages. 

How often is the Á¿×Ó×ÊÔ´ Advisory system tested? 

A test of the Á¿×Ó×ÊÔ´ Advisory system is conducted during the fall and spring semesters.

Can I opt out of receiving Á¿×Ó×ÊÔ´ Advisory messages? 

You can opt out of receiving Á¿×Ó×ÊÔ´ Advisory messages by .  

Will Á¿×Ó×ÊÔ´ Advisory messages be sent outside of regular business hours?

Á¿×Ó×ÊÔ´ Advisory messages may be sent outside of regular business hours if the situation warrants it. 

Can I receive Á¿×Ó×ÊÔ´ Advisory messages in a language other than English? 

Currently, Á¿×Ó×ÊÔ´ Advisory messages are only available in English. 

What should I do if I receive a Á¿×Ó×ÊÔ´ Advisory message? 

If you receive a Á¿×Ó×ÊÔ´ Advisory message, follow the instructions provided in the message. In some cases, you may be asked to take specific actions or to avoid certain areas of campus. 

Will Á¿×Ó×ÊÔ´ Advisory messages provide updates on the situation? 

Á¿×Ó×ÊÔ´ Advisory messages may provide updates on the situation as it develops. It is important to continue to monitor your preferred communication channels for the most up-to-date information. 

Can I report an emergency through the Á¿×Ó×ÊÔ´ Advisory system? 

If you need to report an emergency, please contact Campus Safety at 773.508.SAFE(7233) or call 911. 

How can Á¿×Ó×ÊÔ´ Advisory reach thousands of people in just minutes? 

Á¿×Ó×ÊÔ´ Advisory uses Blackboard Connect's mass notification engine, which maintains access to tens of thousands of phone lines originating from multiple locations throughout the United States to ensure that its clients' communications are delivered quickly and efficiently.

Whom can I contact with additional questions? 

Email Á¿×Ó×ÊÔ´Advisory@LUC.edu for more information.  For issues regarding the Á¿×Ó×ÊÔ´ Advisory registration form, contact the Help Desk at 773.508.4487 or helpdesk@LUC.edu.